Plus Casino Privacy Policy – How We Handle Your Data

1Who We Are

Plus casino is an online gaming platform accessible at pluscasino.app, designed for and serving players in the Philippines. This Privacy Policy applies to all personal data collected through the plus casino website, account registration process, and all gameplay, deposit, and withdrawal activity conducted on the platform.

By registering for an account and using plus casino, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described here.

For data-related enquiries, you may contact our support team at [email protected].

2Data We Collect

Plus casino collects personal data in two main ways: information you provide directly and information collected automatically during your use of the platform.

Information You Provide

• Full legal name, date of birth, and contact details (email address, mobile number)
• Residential address and proof of identity documents submitted for KYC verification
• Philippine bank account details or local e-wallet information used for deposits and withdrawals
• Communications you send to our support team

Information Collected Automatically

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages viewed, game sessions played, and time spent on the platform
• Login timestamps and session activity logs
• Transaction records, including deposit amounts, game bets, and withdrawal requests

3How We Use Your Data

Plus casino uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and processing KYC requests.
• Transaction processing: Handling PHP deposits via Philippine bank transfer or local e-wallets, processing withdrawal requests, and maintaining accurate transaction records.
• Platform delivery: Providing access to all game categories in the lobby including live casino, slots, fish games, eBingo, and sports betting.
• Security and fraud prevention: Monitoring account activity for suspicious behaviour, preventing unauthorised access, and protecting the integrity of the platform.
• Legal compliance: Meeting obligations under applicable Philippine laws and any applicable international regulations, including record-keeping requirements.
• Customer support: Responding to your enquiries, resolving disputes, and improving our service based on feedback.
• Marketing communications: Sending you promotional information if you have opted in to receive it. You may opt out at any time.

4Data Sharing

Plus casino does not sell your personal data to third parties. We may share your information with the following categories of recipients in limited and specific circumstances:

• Payment providers: Philippine banks, InstaPay, PESONet, and local e-wallet processing partners receive the minimum financial data necessary to process your transactions.
• Game providers: Third-party game software providers may receive a session token or anonymised player identifier to operate the games you access through the lobby. They do not receive your full identity details.
• Identity verification services: KYC and identity verification partners process the documents you submit for account verification. These providers are bound by confidentiality obligations.
• Legal and regulatory authorities: Where required by applicable Philippine law, we may disclose your data to relevant government or law enforcement authorities.
• Fraud prevention services: We may use third-party tools to detect and prevent fraud, money laundering, and abuse of the platform.

All third parties with whom we share your data are required to handle it securely and only for the specified purpose.

5Cookies and Tracking

Plus casino uses cookies and similar technologies to operate the platform, maintain your session, and understand how the platform is used. Cookies are small text files stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and remember your game preferences. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Used to understand how players use the platform — which pages are visited, how long sessions last, and where issues occur. This data is aggregated and does not identify you personally.
• Security cookies: Help detect and prevent fraudulent activity, including bot detection and login protection.

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform normally.

6Security Measures

Plus casino implements a range of technical and organisational measures to protect your personal data:

• SSL encryption on all pages, login sessions, and data transmissions
• OTP-based verification for login and sensitive account actions
• Internal access controls limiting who can view player data to those with a genuine need
• Regular security monitoring and activity logging
• Secure, encrypted storage for sensitive documents submitted for KYC

While we take all reasonable steps to protect your information, no online system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately and update your password.

7Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:

• For the duration of your account being active at plus casino
• For a period after account closure as required by applicable Philippine law and financial record-keeping obligations
• For as long as necessary to resolve any outstanding disputes or legal claims

When data is no longer needed and no legal obligation requires retention, it is securely deleted or anonymised. Transaction records may be retained for longer periods where required by anti-money laundering or financial regulations.

8Your Rights

As a plus casino player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests.

9Minors

Plus casino is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21 years old, the account will be suspended immediately and any collected data associated with that account will be reviewed and deleted where appropriate.

If you believe a minor has registered at plus casino, please contact our support team so we can investigate and take appropriate action promptly.

10Policy Updates

Plus casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When changes are made, the updated policy will be published on this page with a revised effective date at the top.

For material changes that significantly affect how we process your personal data, we will make reasonable efforts to notify you via the email address associated with your account. Continued use of plus casino after a policy update is published constitutes acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed about how your data is handled. If you have questions about any aspect of this policy, contact us at [email protected] or visit our FAQ page.